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Published as a chapter in: Improving Your Company’s Performance Leading CEOs on Setting Your Company Apart, Taking Strategic Action, and Developing a Long-Term Plan, from the series: Inside the Minds.
Published by: Aspatore Books, 2009.


Performance in higher education is strongly tied to accountability—accountability that goes beyond financial matters and includes assessment of academic achievement. The demands of accountability, both from the faculty and from the institution, are critical performance requirements for the higher education industry. In the past, institutional performance or success was very often measured by endowment, the number of student applications, the rate of matriculation from that application pool, and the graduation rate. Higher education has moved far beyond that for a real assessment of performance.



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