Document Type
Article
Abstract
Healthcare systems face growing strain from rising demand, administrative complexity, and workforce burnout. Artificial intelligence (AI), particularly in administrative functions, offers a promising solution. This paper examines AI-enabled tools such as electronic health record optimization, natural language processing, ambient AI scribes, inbox management systems, chatbots, and clinical decision support systems. Drawing on recent literature (2024–2026), evidence shows these tools can reduce documentation burden, improve workflow efficiency, and support workforce sustainability while enhancing patient care. Successful outcomes depend on transparent governance, staff engagement, and human-centered design, enabling AI to strengthen care delivery and build a more resilient healthcare workforce.
Use of AI Statement
Standard database queries were augmented by leveraging ChatGPT as a research support tool to refine search terms and identify additional pertinent publications. Specifically, ChatGPT was used to suggest combinations of keywords and to generate preliminary lists of candidate articles. These suggestions were then verified by locating the original studies and assessing them for relevance and quality through direct database searches, refined prompts, and manual screening of abstracts and full texts.
Rights Statement
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